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The objective of this title is
to provide precise responses to the most frequently asked
questions on this site.
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| What does the name DIATEX mean ? |
| In the name DIATEX you will find the Greek
root DIA meaning ²separation or via² and the diminutive
TEX for textile. DIATEX is, therefore, a manufacturer of cloths
intended for technical usage in multiple filtration applications. |
| Does the company DIATEX make its own cloths
? |
| Yes. DIATEX makes its cloths through its
weaving subsidiary based in the Drome. All production is intended
for technical usage. All cloth treatments are carried out in
our textile “enhancement” subsidiary located in
the Rhone region. DIATEX also produces according to customer
specification. |
| Do you make reinforcement tissues or resin
cloths ? |
| We do not make glass, carbon or aramid
cloths. DIATEX proposes only nitrocellulose resins in the Aeronautical
Division. |
| Do you make non-standard technical textiles
? |
| Yes. DIATEX is capable of producing special
products based on PA, PET, PP and PE according to a customer
specification. Non-standard productions are generally associated
with minimum production runs. Please consult us for details. |
| Can you change the length, width or format
of rolls ? |
| Yes. We have high-performance cutting
equipment (preventing raveling or fraying) which allow delivering
our rolls in spools of different widths. We also propose a spooling
service and a cut-to-format service. |
| Do you have a substantial onhand stock ? |
| Yes. DIATEX and its subsidiaries have
a covered storage area of 20 000 m² for its stock. |
| How can your sales department be contacted
? |
| By phone or fax or e-mail. Please indicate
the division concerned by your question, that is, Aeronautical,
Agriculture, Aquaculture, Building, Composite, Filtration, Medical,
Sports & Leisure. |
| At DIATEX, but only on appointement.In
shows and congresses ; refer to the title Agenda.At you ; our
sales personnel are more than willing to meet you by appointment
in your premises.Through our dealers, resellers, and agents. |
| Is DIATEX ISO-certified ? |
Since 1989, Diatex has been manufacturing aeronautical cloths according to the most stringent specification controlled by independent organizations : the life of our customers depends on it.
December 2006 : ISO9001 v 2000 BUREAU VERITAS CERTIFICATION
June 2007 : EN9100 by QUALIFAS aeraunotic certification (Qualité des Approvisionnements pour les Industries Françaises Aéronautiques et Spatiales) |
| Do you have a minimum order limit ? |
| Yes. Our minimum billing limit is 150 Euros. |
| Are you responsive to order shipping times
? |
| Yes. An order placed before 11 am will
be shipped the following day. (If the item is in stock and no
transformation operation is necessary (cutting / stitching,
etc.). The delivery schedule after departure is generally between 48 and 72 hours for continental France (not express delivery). |
| Do you have a delivery service ? |
| Yes. Our deliveries are carried out with
shippers and an express service. Transport is advanced and billed.
Goods are insured. |
| What are DIATEX’s working hours ? |
Warehouse : 8 am to 12 pm and 1 pm to
5 pm
Offices: 8 am to 12:30 pm and 1:30 pm to 6 pm
Visits and on-site pickups on appointment. |
| How can I track my order ? |
| Contact our shipping and scheduling department
by phoning 04 78 86 85 07. |
| Yes. We work with a dealer network located
in all the main European countries. This network generally has
a storage unit. Our export revenues represent 40 % of our earnings. |
| Can you take care of specific customs documents
? |
| Yes. We can provide on customer request
the following customs documents : ATR (for Turkey), EUR 1, Certificates
of Origin, as well as hazardous products declaratiions. This
service will be billed accordingly. |
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